CSNA Announcements
Notice to CSNA Patients
Subject: Planned Communication Improvements
October 8, 2019
To our valued patients:
At CSNA we are dedicated to the patient experience and we are acutely aware of the challenges many of you have faced in contacting our practice. We sincerely apologize for the frustration in getting through to and in some cases getting response from us. There are several steps we are taking to address and remedy this problem. First, we are entirely replacing our antiquated phone system. We anticipate having a new, modernized phone system in place by November 7 which will have much greater call handling capabilities. Second, we are increasing staffing in both our medical assistant ranks and our front desk/scheduling team. Finally, we are retooling a number of our processes including our triage phone service to be more responsive to our patients. Your care is of great importance to us and we are committed to improving our responsiveness.
Again, we apologize for the recent challenges in contacting our practice but are convinced that the above changes will greatly enhance your experience at CSNA. We look forward to providing both the quality care and service each of you expect and deserve.
Mark Hartman
Chief Executive Officer
Colorado Springs Neurological Associates
CSNA is excited to announce the addition of Dr. Scott Ross, DO, DC, to our practice!
Dr. Ross has been a well-respected physician in the Colorado Springs community since 2002 and consistently recognized by his peers as a Colorado Springs Top Doc. He brings the specialty of pain management under the CSNA roof. Dr. Ross trained at Mayo Clinic and his interests include non-operative spine care including interventional pain management procedures in the treatment of neck and back pain. Please see more about Dr. Ross on our provider bio page.
Welcome to Colorado Springs Neurological Associates (CSNA)
Committed to Your Health
We are pleased that you are considering our practice to care for you or your loved one. We will do everything possible to meet your expectations, and to make your visit with us a comfortable one.
Patient Doctor Partnership
We believe that it is important to develop a doctor – patient relationship based upon mutual respect and trust.
Experience That Counts
CSNA has been in the Colorado Springs Community since 1959. We are now the largest and most experienced neuroscience and spine practice in Southern Colorado.
